Refund policy

As made-to-order products are especially commissioned for the Customer, we will not accept returns due to a change of mind. We encourage the Customer to contact Us on info@gallerybyher.com if the Customer (a) is in two minds and / or (b) has any enquiries regarding the material / product size / finish of the product(s) before placing the Order.

The Order can be cancelled or changed up to 24 hours after placing the Order by contacting Us on info@gallerybyher.com. Beyond 24 hours, the Customer will not be able to cancel or change the Order.

If a product arrives in damaged condition, please inform Us on info@gallerybyher.com immediately and by no later than 2 days from the delivery of the product(s) by providing Us with the photos showing the damaged parts of the product(s). Subject compliance with thereto, the Customer can either ask for (a) a replacement product or (b) a refund. If the Customer choses to ask for a replacement product different than the original (i.e. damaged) product ordered and there is a price difference between the originally ordered and replacement product depending on the circumstance We will either refund the Customer or ask the Customer to pay the difference in price (if any). If the latter, we will process the replacement Order once We have been fully paid the difference. We will be responsible for the logistical arrangement as appropriate / necessary. Please note, whilst replacements for damaged product will be prioritised by Us, due to the hand-crafted nature of our products, this can take some time. This Policy will apply to any replacement Order.

The risk in the product(s) will pass to the Customer on completion of delivery.

The title to the product(s) will pass to the Customer when we receive payment in full for the product(s).

The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

If any provision or part-provision of this Policy / the Contract is or becomes invalid, illegal or unenforceable it shall be deemed deleted, but shall not affect the validity and enforceability of the rest of this Policy / the Contract.

This Policy and / or any dispute and / or claim arising out of or in connection with the Order / delivery shall be governed by and construed in accordance with the law of England & Wales. The Customer irrevocably agrees that the courts of England & Wales shall have exclusive jurisdiction to settle any dispute and / or claim arising out of or in connection with the Order / Delivery.